Shipping Policy
Shipping Policy for Simply Trees
At Simply Trees, we are pleased to offer shipping services within the continental United States. This Shipping Policy provides important information regarding our shipping methods, delivery times, and related details:
Shipping Destinations
Continental US Shipping: We currently ship our products to locations within the continental United States. We regret to inform you that we do not offer shipping to Alaska, Hawaii, or international destinations at this time.
Shipping Methods and Carriers
To ensure efficient and reliable delivery, we utilize reputable express ground carriers such as UPS and FedEx for shipping our products within the continental US. These carriers have a proven track record of providing timely and secure delivery services. Our express ground shipping typically takes 3-4 business days. Deliveries within Texas, Oklahoma, Arkansas, and Louisiana often arrive the next day.
Shipping Rates
We offer a flat rate of $29.95 for express ground shipping on orders under $249. Shipping is free on orders over $249. These rates are subject to change during promotions or at our discretion. The applicable shipping charges will be calculated and displayed during the checkout process on our website.
| UPS Ground (3-4 business days) U.S. ORDERS OVER $249 | FREE |
| UPS Ground (3-4 business days) | $29.95 USD |
Order Processing Time
When you place an order with us, we aim to get your new green pals on the road within 1-3 business days. Once your order is placed and payment is confirmed, our team will begin processing it promptly. The processing time may vary depending on factors such as product availability and order volume. In cases of extreme cold or hot weather, we may temporarily delay shipping to ensure the well-being of your plants. Our primary focus is on delivering healthy and thriving plants to you. Rest assured, we'll make every effort to notify you of any delays promptly.
Shipping Times
Please note, our shipping times are calculated in business days, which are Monday through Friday. Our carrier does not pick up orders from our facility on Saturdays or Sundays at this time.
Once we receive your order, your plants and trees typically leave our hands and head your way within 1-3 business days. After leaving our facility, our shipping partner will take over to bring your order to your doorstep, which generally takes another 3-4 business days, depending on where you're located. Please allow additional ship times during inclement weather and sale periods. We do not process or ship orders on the weekend or U.S. Holidays. Simply Trees is not responsible for delays due to carriers, local disruptions, or weather.
California Orders
Due to USDA regulations and laws instated by the California Department of Agriculture, all plants shipped from our fulfillment center to customers in California must undergo inspection by the USDA for pests and diseases prior to departure. The USDA typically conducts inspections once a week on Tuesdays. If you place your order after the USDA has completed their inspections, your order will be shipped the following Tuesday once the USDA has inspected our plants again. We apologize for any inconvenience this may cause. If you have any questions or concerns, please feel free to chat with us or send an email.
Houseplants and Sensitive Plants
Due to the nature of houseplants and certain sensitive plants, we avoid shipping these items on Thursdays or Fridays, unless the delivery is within Texas, where orders typically arrive in 1 business day. If you are unsure whether the plant you have ordered falls into this category, please contact us via chat or email for clarification.
Delivery Issues and Support
It is essential to provide accurate and complete shipping information during the checkout process. Please ensure that your shipping address, including any apartment or unit numbers, is correct to avoid potential delivery issues. We ask that if you need to change your shipping address, that you do so within 2 hours of ordering. Once a package is in transit, we will not be able to change your shipping address as this could result in further delays, lost packages, or the plants dying in transit. Please note, we do not ship to PO boxes.
Delivery Issues: In the event of any delivery issues, such as a package not being delivered or a damaged package, please contact us as soon as possible. We will work with the shipping carrier to resolve the issue and ensure a satisfactory outcome.
How do I track my order?
Once your order is shipped, we will provide you with a shipment tracking number via email. Please allow 1-2 business days for your tracking information to update. You can use this tracking number to monitor the progress of your package and estimate its expected delivery date. We typically use UPS as our carrier.
I entered in the wrong shipping address, what do I do?
Please contact us immediately via our live chat during business hours or send us an email sales@simplytrees.com. We ask that if you need to change your shipping address, that you do so within 2 hours of ordering. We will do our best to accomodate but there are no guarantees. Once a package is in transit, we will not be able to change your shipping address as this could result in further delays, lost packages, or the plants dying in transit. If your order is undeliverable or returned to us due to incorrect or incomplete shipping information, please note that the shipping cost is non-refundable.
My shipment has been delayed by the carrier, what do I do?
If the carrier is experiencing delays, it’s best to contact them directly for the quickest resolution, as the delay may be due to delivery issues on their end. In certain situations, the carrier may need to update your address, leading to an additional charge. Simply Trees is not responsible for covering this charge. To avoid this fee, you can request the carrier to hold the shipment at their nearest location for you to pick up.
My order may have been lost or stolen.
Please contact sales@simplytrees.com as soon as possible and we will file a claim with the carrier on your behalf. This investigation can take up to 30 days with the carrier.
Contact Us
If you have any questions, concerns, or requests regarding our shipping policy, please contact us at sales@simplytrees.com. Our customer care specialists typically respond within 1-2 business days.
Please note that this shipping policy is subject to change at our discretion. We recommend reviewing this policy periodically to stay updated on any modifications.
Last Updated: March 2024