Simply Trees Shipping Policy

At Simply Trees, we are pleased to offer shipping services within the continental United States. This Shipping Policy provides important information regarding our shipping methods, delivery times, and related details:

Shipping Destinations

Continental US Shipping: We currently ship our products to locations within the continental United States. We regret to inform you that we do not offer shipping to Alaska, Hawaii, or international destinations at this time.

Shipping Methods and Carriers

To ensure efficient and reliable delivery, we utilize reputable express ground carriers such as FedEx and sometimes UPS for shipping our products within the continental US. These carriers have a proven track record of providing timely and secure delivery services. Our express ground shipping typically takes 3-4 business days. Deliveries within Texas, Oklahoma, Arkansas, and Louisiana often arrive the next day.

Shipping Rates

We offer a flat rate of $19.95 for shipping on orders under $249. Shipping is free on orders over $249. These rates are subject to change during promotions or at our discretion. The applicable shipping charges will be calculated and displayed during the checkout process on our website.

Order Processing Time

When you place an order with us, we aim to get your new green pals on the road within 1–3 business days. Once your order is placed and payment is confirmed, our team will begin processing it promptly.

During our peak spring season (March through June), processing times may be slightly longer due to high order volume. We’re a small team, and we work quickly and carefully to get every order out as soon as possible.

Processing time may also vary depending on factors such as product availability and order volume. In cases of extreme cold or hot weather, we may temporarily delay shipping to ensure the well-being of your plants. Our primary focus is on delivering healthy and thriving plants to you. Rest assured, we’ll make every effort to notify you of any delays promptly.

Shipping Times

Please note, our shipping times are calculated in business days, which are Monday through Friday. Our carrier does not pick up orders from our facility on Saturdays, Sundays, or national holidays at this time.

Once we receive your order, your plants and trees typically leave our hands and head your way within 1-3 business days**. After leaving our facility, our shipping partner will take over to bring your order to your doorstep, which generally takes another 3-4 business days, depending on where you're located. Please allow additional ship times during inclement weather and sale periods. We do not process or ship orders on the weekend or U.S. Holidays. Simply Trees is not responsible for delays due to carriers, local disruptions, or weather.

*Due to carrier transit routes, shipments to OR, WA, DE, NH, RI, VT, CT, and UT may take longer than average. Expedited shipping options are not available for these destinations at this time.

**During our peak spring season (March through June), processing times may be slightly longer due to high order volume.

California Orders

Due to USDA regulations and laws instated by the California Department of Agriculture, all plants shipped from our fulfillment center to customers in California must undergo inspection by the USDA for pests and diseases prior to departure. The USDA typically conducts inspections once a week on Tuesdays. If you place your order after the USDA has completed their inspections, your order will be shipped the following Tuesday once the USDA has inspected our plants again. We apologize for any inconvenience this may cause. If you have any questions or concerns, please feel free to chat with us or send an email.

Shipping Protection

We offer Shipping Protection on every order. When you add Shipping Protection at checkout, your purchase is backed by our guarantee against common shipping issues, including:

• Packages lost in transit
• Products damaged during shipping
• Non-delivery by the carrier
• Package theft within 24 hours of confirmed delivery

The protection fee is based on your order value and is shown at checkout before you complete your purchase. Shipping Protection is optional and must be added at the time of purchase — it cannot be added after an order is placed.

How to File a Claim

If you experience a shipping issue with a protected order, you can file a claim directly at:

covrly.claimsorted.com/submit-a-claim

You’ll need your order number and a brief description of what happened. Claim Sorted team will review your claim and, if approved, arrange a replacement product, store credit, or refund.

What’s Not Covered

Shipping Protection does not cover the following, which are handled through our standard customer support:

• Shipping issues caused by an incorrect address provided at checkout
• Orders where Shipping Protection was not added at the time of purchase
• Claims that cannot be validated or supported

Orders Without Shipping Protection

Shipping Protection is optional and can be added at checkout. If Shipping Protection is not selected, the order will ship without Shipping Protection coverage.

In the event of a shipping issue, the following policies apply:

Lost in Transit (Carrier Error)
If a package is confirmed lost in transit by the shipping carrier, Simply Trees will work with the carrier to investigate the issue. If the package cannot be located, we will send a replacement for the affected items.

Packages Damaged During Transit
If your order arrives severely damaged during transit (for example: the plant is snapped, crushed, or otherwise beyond recovery), please contact our team within 5 days of delivery with photos of the plant and packaging. If the damage occurred during shipping, we will replace the plant.

Incorrect Shipping Address Provided at Checkout
Customers are responsible for providing an accurate shipping address at checkout. If an order is lost, delayed, or delivered to the wrong location due to an incorrect address provided by the customer, Simply Trees cannot issue a refund or replacement.

Packages Marked Delivered but Missing (Possible Theft)
If a package is marked as delivered but cannot be located, customers should first check around the delivery area and with neighbors. Customers may also need to file a claim directly with the shipping carrier.

Our team will review these situations on a case-by-case basis and may offer assistance at our discretion.

Order Changes and Cancellations

Once your order has shipped, we are unable to make changes or cancel it. Thank you for your understanding and cooperation.

Refused Shipments

Refused shipments of live plants are not eligible for refunds. Because our products are perishable, a refusal likely results in the death of the plant, and the customer remains responsible for the full purchase price.

Houseplants and Sensitive Plants

Due to the nature of houseplants and certain sensitive plants, we avoid shipping these items during extreme cold, unless the delivery is within Texas, where orders typically arrive in 1 business day. If you are unsure whether the plant you have ordered falls into this category, please contact us via chat or email for clarification.

Scheduled Ship Dates

Customers may choose a Scheduled Ship Date during checkout. This feature allows you to request a future date for your order to leave our farm in Texas, rather than shipping immediately.

When selecting this option, the calendar will display a two-day shipping window. For example, selecting March 25 means your order is scheduled to ship between March 25 and March 27.

Please note the following important details:

• Scheduled ship dates refer to the date your order leaves our facility, not the delivery date.
• Delivery timing will depend on the shipping carrier and your location. Transit times vary, and we cannot guarantee a specific delivery date.
• Orders scheduled for a future shipment are prepared in advance. Because of this, scheduled shipment dates cannot always be modified once the order has entered our fulfillment queue.
• While we make every effort to ship within the selected window, factors such as weather conditions, plant readiness, crop availability, or operational volume may occasionally require us to adjust shipment timing slightly in order to ensure plants are shipped in healthy condition.
• If you need to request a change to your scheduled ship date, please contact us as soon as possible after placing your order. Once an order has been packed or prepared for shipment, changes may no longer be possible.

Simply Trees is not responsible for delays caused by shipping carriers after an order leaves our facility.

Delivery Issues and Support

It is essential to provide accurate and complete shipping information during the checkout process. Please ensure that your shipping address, including any apartment or unit numbers, is correct to avoid potential delivery issues. We ask that if you need to change your shipping address, that you do so within 2 hours of ordering. Once a package is in transit, we will not be able to change your shipping address as this could result in further delays, lost packages, or the plants dying in transit. Please note, we do not ship to PO boxes.

Delivery Issues: In the event of any delivery issues, such as a package not being delivered or a damaged package, please contact us as soon as possible. We will work with the shipping carrier to resolve the issue and ensure a satisfactory outcome.

If you experience delivery issues and you have Shipping Protection on your order, you can file a claim directly at:

covrly.claimsorted.com/submit-a-claim

You’ll need your order number and a brief description of what happened. Claim Sorted team will review your claim and, if approved, arrange a replacement product, store credit,
or refund.

Held Shipments

If a customer contacts the carrier to place a shipment on hold at a carrier facility, Simply Trees is no longer responsible for delivery timing, storage conditions, or plant health while the order is held.

Held shipments must be picked up within 24 hours of arrival. Orders not retrieved within this timeframe are considered abandoned and are not eligible for refunds, replacements, or reshipment if the carrier returns the package to sender.

Live plants left in shipping boxes beyond this window are subject to stress and damage outside of our control.

How do I track my order?

Once your order is shipped, we will provide you with a shipment tracking number via email. Please allow 1-2 business days for your tracking information to update. You can use this tracking number to monitor the progress of your package and estimate its expected delivery date. We typically use FedEx as our carrier.

I entered in the wrong shipping address, what do I do?

Please contact us immediately via our live chat during business hours or send us an email sales@simplytrees.com. We ask that if you need to change your shipping address, that you do so within 2 hours of ordering. We will do our best to accomadate but there are no guarantees. Once a package is in transit, we will not be able to change your shipping address as this could result in further delays, lost packages, or the plants dying in transit. If your order is undeliverable or returned to us due to incorrect or incomplete shipping information, please note that the shipping cost is non-refundable.

My shipment has been delayed by the carrier, what do I do?

If the carrier is experiencing delays, it’s best to contact them directly for the quickest resolution, as the delay may be due to delivery issues on their end. In certain situations, the carrier may need to update your address, leading to an additional charge. Simply Trees is not responsible for covering this charge. To avoid this fee, you can request the carrier to hold the shipment at their nearest location for you to pick up.

Contact Us

If you have any questions, concerns, or requests regarding our shipping policy, please contact us at sales@simplytrees.com. Our customer care specialists typically respond within 1-2 business days.

Please note that this shipping policy is subject to change at our discretion. We recommend reviewing this policy periodically to stay updated on any modifications.

Last Updated: April 2026