Privacy Policy

Privacy Policy for Simply Trees

Last Updated: August 19th, 2025

1. Introduction

Welcome to Simply Trees! Your privacy matters to us. This Privacy Policy explains what information we collect when you visit www.simplytrees.com, how we use it, and how we protect it. By using our site, you agree to the practices described here.

2. Information We Collect

Personally Identifiable Information (PII):

This includes your name, shipping/billing address, email address, phone number, and payment details when you make a purchase, sign up for our newsletter, or contact customer support.

Non-Personally Identifiable Information (Non-PII):

We collect technical information like your browser type, operating system, IP address, page views, and usage activity.

Geo-Location Data:

We may collect your ZIP code or general location information to tailor plant recommendations, shipping details, and promotions. We also use geo-targeted advertising to improve relevance.

Shopping Cart & Cookies Data:

Our website uses cookies to track items placed in your shopping cart, including when you abandon your cart. This allows us to send reminders or offers via email or SMS (if you’ve opted in).

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders.

  • Communicate with you about your orders, promotions, and updates.

  • Provide tailored recommendations based on your browsing or location.

  • Improve our website, customer experience, and marketing.

  • Conduct remarketing and advertising through partners like Google Ads and Facebook.

  • Send cart reminder messages via email or SMS (with your consent).

  • Respond to inquiries and provide customer support.

4. Information Sharing & Disclosure

We do not sell your personal information. We may share your data in the following limited ways:

  • Service Providers: With trusted third parties who help us operate (payment processors, shipping partners, email/SMS platforms like Klaviyo).

  • Advertising Partners: With platforms like Google Ads, Meta (Facebook/Instagram), or similar, for remarketing and targeted advertising.

  • Legal Requirements: If required to comply with law, protect our rights, or ensure the safety of Simply Trees and its users.

Important Note on SMS Data:

Text messaging opt-in data and consent will never be sold, shared, or disclosed to third parties for marketing purposes.

5. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Keep track of shopping cart items.

  • Remember your preferences.

  • Analyze website traffic.

  • Deliver tailored ads and remarketing.

You can disable cookies in your browser settings, but some site features may not function properly.

6. Security

We implement reasonable safeguards to protect your personal data. However, no method of online transmission or storage is 100% secure, and we cannot guarantee complete security.

7. Third-Party Links

Our website may contain links to other sites. We are not responsible for their privacy practices and encourage you to review their policies.

8. Children’s Privacy

Our website is not directed at children under 13. We do not knowingly collect personal data from children.

9. SMS Messaging

  • Opt-In & Consent: By providing your number, you consent to receive SMS messages from Simply Trees. These may include promotions, order updates, and service-related notifications.

  • Abandoned Cart Tracking: Our website uses cookies to detect when you leave items in your cart. If you’ve opted into SMS, this data may be used to send cart reminder texts.

  • Frequency: Varies based on your interaction with Simply Trees.

  • Message & Data Rates: Standard carrier charges may apply.

  • Opt-Out: Reply “STOP” to unsubscribe. You’ll receive a one-time confirmation.

  • Support: Reply “HELP” or contact customer service.

  • Privacy: SMS opt-in data and consent will not be shared with third parties, except as required to deliver our SMS service.

10. Email Communications

  • Subscription & Consent: By signing up, making a purchase, or otherwise providing your email, you may receive promotional and transactional emails.

  • Opt-Out: All promotional emails include an “unsubscribe” link. Transactional/order-related emails will still be sent when necessary.

  • Third-Party Providers: We may use trusted partners (e.g., Klaviyo) to send emails on our behalf. They cannot use your data for any other purpose.

11. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

  • Know what personal information we collect and how we use it.

  • Request access to your personal information.

  • Request deletion of your personal information (subject to certain exceptions, such as completing transactions).

  • Opt out of having your personal information shared for advertising or remarketing purposes.

To exercise your rights, contact us at: sales@simplytrees.com. We will verify your request before taking action.

12. Changes to this Policy

We may update this Privacy Policy periodically. Any changes will be posted here with an updated effective date.