Frequently Asked Questions
You're in for a treat! We make plant shopping a breeze. Your plants will arrive fresh and healthy, thanks to our 2-pane thick cardboard boxes. We pack them with care, using recyclable materials to keep them cozy during their journey.
We’ve got you covered! If your plant arrives in less than perfect condition, just reach out to us. Our customer care team will review your photos and determine if a replacement or store credit is needed. We’re committed to ensuring you love your new green friend and are here to help make that happen!
You can read more about our 30 day guarantee here.
We currently ship to 48 states within the United States, with the exception of Alaska and Hawaii. Unfortunately, we do not ship to American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands at this time.
No worries! Our plants come with easy-to-follow care instructions available on our website. Plus, our team is always here to offer tips and advice. We’ll help you turn that thumb green in no time!
FROM OUR FARM TO YOUR DOOR
Sustainable Shipping, Quality Care
We've perfected the art of packaging and shipping plants and trees! Unlike most online retailers, we handle everything in-house—no third-party fulfillment. Our experienced team carefully packages your plants to ensure they arrive from our farm to your door in perfect condition.